Growing application dependency and dynamism of the enterprise’s business environment require organizations to derive more out of its IT investments. Through effective monitoring, we ensure that your business operations are smooth and hassle-free.
Advantages
Delivery Driven Methodology
Delivery Driven Methodology
Practically feasible and economically attractive.
Delivery Driven Methodology
Practically feasible and economically attractive.
ETVX Model
ETVX Model
Methodology from diverse customer portfolio.
ETVX Model
Methodology from diverse customer portfolio.
Automation
Automation
Improved operational efficiency.
Automation
Improved operational efficiency.
Services
Product Enhancements
Product Enhancements
Adding new functionality,
new module or a report.
Product Enhancements
Adding new functionality,
new module or a report.
Application Maintenance
Application Maintenance
Corrective maintenance, bug fixing, production support, co-ordination with L1 team if required.
Application Maintenance
Corrective maintenance, bug fixes, production support, coordination with L1 team if required.
Support Levels
Dedicated Support Model
- Dedicated team to provide support.
- Covers L2/L3/L4 support requirements.
- Team based in the client location or at SmartMegh’s location as per the need.
- Offers support performance parameters.
SmartSupport Model
- Ticket based model where certain units of support (UoS) is bought by the client.
- Primarily L2/L3/L4 support.
- Support team based in SmartMegh premises.
- Flexibility to review the UoS bought and adjust it accordingly.
- Scheduling, management and resourcing is taken care by the support team.
